Terms of Service

LightMaster is a software-as-a-service CRM designed for holiday lighting businesses and related service providers. The Services may include tools for lead management, customer relationship management, estimating, proposals, job scheduling, project notes, property information, installation tracking, renewal tracking, invoicing, communication management, reporting, team coordination, and related business workflows.

The Services may be provided through websites, web applications, mobile applications, APIs, integrations, dashboards, email, SMS-related tools, support channels, and related software or services.

We may update, improve, modify, suspend, or discontinue parts of the Services from time to time, subject to these Terms and any applicable subscription agreement.

For purposes of these Terms:

• “Account” means a registered LightMaster account.
• “Authorized User” means an employee, contractor, team member, administrator, or other individual authorized by Customer to access the Services under Customer's account.
• “Customer Data” means data, content, files, records, images, notes, messages, customer lists, lead information, job details, addresses, phone numbers, email addresses, pricing information, estimates, invoices, schedules, and other information submitted to or processed through the Services by or on behalf of Customer.
• “End Customer” means a homeowner, property owner, commercial client, lead, prospect, or other person whose information is entered into LightMaster by Customer or an Authorized User.
• “Services” means LightMaster and all related software, features, tools, documentation, support, websites, applications, APIs, integrations, and services provided by or on behalf of Master Software Solutions LLC.
• “Subscription” means a paid, trial, promotional, or other plan that allows access to the Services.

You may use LightMaster only if you are at least 18 years old and legally able to enter into binding agreements. If you use LightMaster for a business, you represent that you are authorized to act on behalf of that business.

You are responsible for ensuring that all Authorized Users comply with these Terms. Any action or omission by an Authorized User will be treated as an action or omission by Customer.

To use LightMaster, you may be required to create an Account and provide accurate, current, and complete information. You agree to keep your Account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You agree not to share passwords, misuse credentials, or allow unauthorized access to the Services.

You must promptly notify us at support@mastersoftware.io if you suspect unauthorized access, credential compromise, or other security concerns involving your Account.

We may suspend access to an Account if we reasonably believe there is unauthorized use, a security risk, nonpayment, violation of these Terms, or conduct that may harm LightMaster, other customers, End Customers, or third parties.

Subject to these Terms and payment of all applicable fees, LightMaster grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable Subscription term for Customer's internal business purposes.

Except as expressly allowed in these Terms, you may not:

• Copy, modify, translate, or create derivative works of the Services.
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services.
• Sell, resell, rent, lease, sublicense, distribute, or commercially exploit the Services except through your authorized use for your business.
• Use the Services to build or support a competing product or service.
• Remove or alter proprietary notices.
• Circumvent usage limits, security controls, billing mechanisms, or access restrictions.
• Use automated means to scrape, harvest, overload, or disrupt the Services.

All rights not expressly granted are reserved by Master Software Solutions LLC.

As between Customer and LightMaster, Customer retains ownership of Customer Data. You grant LightMaster and its service providers a limited right to host, process, transmit, display, copy, secure, analyze, and use Customer Data as necessary to provide, maintain, support, secure, improve, and operate the Services; comply with law; prevent fraud or abuse; and fulfill our obligations under these Terms.

You are responsible for the accuracy, legality, quality, and appropriateness of Customer Data. You represent and warrant that you have all rights, permissions, consents, and legal bases necessary to submit Customer Data to LightMaster and to authorize LightMaster to process it as described in these Terms and our Privacy Policy.

You are responsible for your relationships with End Customers, including obtaining any legally required consents before entering their information into LightMaster, contacting them, sending them messages, storing their property details, uploading photos, or processing their personal information.

LightMaster does not control and is not responsible for the content, quality, legality, or accuracy of Customer Data submitted by Customer or Authorized Users.

You agree not to use the Services to:

• Violate any law, regulation, contract, intellectual property right, privacy right, publicity right, or other third-party right.
• Send unlawful, deceptive, unsolicited, or abusive communications.
• Upload malicious code, malware, viruses, ransomware, spyware, or harmful software.
• Interfere with or disrupt the Services, servers, networks, or security systems.
• Attempt to gain unauthorized access to accounts, systems, data, or networks.
• Use the Services for fraudulent, deceptive, misleading, or illegal activity.
• Store or transmit content that is defamatory, obscene, harassing, threatening, hateful, discriminatory, or otherwise unlawful.
• Misrepresent your identity, affiliation, products, services, pricing, warranties, or business practices.
• Upload highly sensitive or regulated information unless expressly authorized by LightMaster in writing, including protected health information, financial account credentials, Social Security numbers, government identification numbers, or payment card data outside approved payment processing workflows.
• Use the Services in a way that could damage LightMaster's reputation, systems, customers, vendors, or users.

We may investigate suspected violations and may suspend or terminate access where we reasonably determine that a violation has occurred.

LightMaster may include features that help you manage communications with leads, prospects, customers, property owners, or other contacts. These may include email, SMS-related workflows, reminders, notifications, templates, call notes, and other communication tools.

You are solely responsible for ensuring that your communications comply with applicable laws and regulations, including laws relating to telemarketing, text messaging, email marketing, consent, opt-outs, call recording, consumer protection, advertising, and unfair or deceptive practices.

You agree that you will:

• Obtain all required consents before sending marketing messages, text messages, automated communications, or promotional emails.
• Honor opt-out, unsubscribe, do-not-call, and similar requests promptly.
• Not use LightMaster to send spam or unlawful communications.
• Ensure all message content is accurate and not misleading.
• Maintain records of consent where required.
• Be responsible for any fees, claims, fines, penalties, or disputes arising from communications you initiate or authorize.

LightMaster may suspend messaging-related functionality if we believe it is being used unlawfully, abusively, or in a way that may create risk for LightMaster, its vendors, carriers, or customers.

Your access to LightMaster may require payment of subscription fees or other charges. Fees, billing intervals, usage limits, included features, renewal terms, and payment obligations may be described in an order form, checkout page, invoice, pricing page, or subscription agreement.

Payments are processed by Stripe, our third-party payment processor. Your use of Stripe's services is governed by Stripe's own terms and privacy policy.

Unless otherwise stated:

• Fees are due in advance.
• Subscriptions renew automatically until canceled.
• Fees are non-refundable except as expressly stated in these Terms or required by law.
• You authorize us or our payment processors to charge the payment method on file for recurring fees, usage-based fees, taxes, and other amounts due.
• You are responsible for all applicable taxes, duties, levies, and similar governmental assessments, excluding taxes based on our income.
• If payment is late, declined, reversed, or disputed, we may suspend or terminate access to the Services.

We may change pricing or plan features from time to time. For existing paid subscriptions, pricing changes will apply at the next renewal term unless otherwise stated or required by law.

We may offer free trials, promotional plans, pilot programs, early access features, or beta features. These offerings may be modified, limited, or discontinued at any time.

Beta or early access features are provided for evaluation purposes and may be incomplete, unstable, or changed before general release. We provide beta features “as is” and do not guarantee that they will become generally available.

LightMaster relies on and may integrate with third-party services to provide the Services. Examples include Stripe for payments, Firebase / Firestore for messaging and backend infrastructure, and additional providers for email, mapping, analytics, hosting, calendar, accounting, or related functions.

Your use of third-party services may be subject to separate terms, privacy policies, fees, and availability. LightMaster is not responsible for third-party services, third-party content, or acts or omissions of third-party providers.

If you enable an integration, you authorize LightMaster to exchange data with that third-party service as necessary to provide the integration. You are responsible for ensuring you have the right to connect, transmit, and process any data through third-party integrations.

LightMaster may provide support through email, in-app tools, documentation, help resources, or other channels. Support availability, response times, and scope may vary by plan.

You may contact support at support@mastersoftware.io.

We may perform maintenance, updates, or system improvements from time to time. We will use commercially reasonable efforts to minimize disruption, but we do not guarantee uninterrupted access.

We aim to provide reliable access to LightMaster, but the Services may be unavailable due to maintenance, updates, outages, third-party failures, security incidents, force majeure events, internet disruptions, or other circumstances.

We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.

LightMaster, the Services, software, interfaces, designs, workflows, templates, documentation, trademarks, logos, trade names, content, and related technology are owned by Master Software Solutions LLC or its licensors and are protected by intellectual property laws.

These Terms do not transfer ownership of LightMaster intellectual property to you.

You may not use LightMaster's name, logo, marks, or branding without our prior written consent, except as permitted by law.

If you provide suggestions, feedback, ideas, feature requests, comments, or recommendations, you grant LightMaster a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, distribute, display, perform, and otherwise exploit that feedback without restriction or compensation.

During your use of the Services, either party may receive non-public information from the other party that is marked confidential or should reasonably be understood to be confidential.

Each party agrees to use the other party's confidential information only for purposes of performing under these Terms and to protect it using reasonable safeguards. Confidential information does not include information that is publicly available, independently developed, rightfully received from a third party without confidentiality obligations, or disclosed with permission.

This section does not limit LightMaster's ability to process Customer Data as described in these Terms and the Privacy Policy.

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy. By using the Services, you acknowledge our Privacy Policy.

Customer is responsible for providing any privacy notices and obtaining any consents required for Customer's collection and use of End Customer information and for Customer's use of LightMaster.

LightMaster may maintain backups for operational, security, disaster recovery, and legal purposes. However, you are responsible for maintaining your own records and backups of important business information.

Customers can export their data directly from within the LightMaster application at any time while their account is in good standing. Export functionality is available through the in-app export tools and applies to Customer Data such as client lists, jobs, quotes, invoices, and communication history. Export availability for certain data types may depend on technical limitations, retention periods, account standing, and applicable law.

After termination or cancellation, Customer Data may be deleted or made unavailable after a reasonable period, subject to our backup, legal, security, and retention practices.

You may cancel your subscription according to the cancellation process provided in your Account, order form, or subscription terms.

We may suspend or terminate your access to the Services if:

• You fail to pay amounts due.
• You violate these Terms.
• Your use creates security, legal, operational, reputational, or financial risk.
• We are required to do so by law or by a third-party provider.
• Your Account is inactive for an extended period.
• We discontinue the Services.

Upon termination, your right to access and use the Services will end. Sections intended to survive termination will continue, including provisions relating to fees, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and general terms.

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise.

LightMaster disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and error-free operation.

LightMaster does not warrant that:

• The Services will meet your specific business needs.
• The Services will be uninterrupted, secure, timely, or error-free.
• Data will never be lost, corrupted, breached, or unavailable.
• Estimates, schedules, reports, pricing tools, automations, routes, templates, or recommendations will be accurate or suitable for any particular job.
• Third-party services will remain available or operate without interruption.

You are responsible for reviewing outputs, estimates, job details, communications, and records before relying on them.

To the maximum extent permitted by law, LightMaster, Master Software Solutions LLC, and their owners, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, business interruption, service interruption, or cost of substitute services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, LightMaster's total liability arising out of or relating to these Terms or the Services will not exceed the amounts paid by Customer to LightMaster for the Services during the twelve months before the event giving rise to the claim, or one hundred U.S. dollars, whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

You agree to defend, indemnify, and hold harmless LightMaster, Master Software Solutions LLC, and their owners, officers, employees, contractors, agents, affiliates, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use of the Services.
• Customer Data.
• Your violation of these Terms.
• Your violation of applicable law.
• Your communications with End Customers.
• Your products, services, installations, estimates, invoices, contracts, workmanship, warranties, or business operations.
• Your dispute with an End Customer, employee, contractor, vendor, or third party.
• Your infringement or alleged infringement of third-party rights.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with our defense.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Subject to the arbitration clause below, any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in Travis County, Texas, and each party consents to the personal jurisdiction and venue of those courts.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS under its applicable rules. The arbitration will take place in Travis County, Texas, unless the parties agree otherwise. Judgment on the arbitration award may be entered in any court with jurisdiction.

The parties agree to resolve disputes only on an individual basis and not as part of a class, collective, consolidated, or representative action, to the extent permitted by law.

Nothing in this section prevents either party from seeking injunctive or equitable relief for unauthorized use of intellectual property, misuse of confidential information, security threats, or unauthorized access to the Services.

We may update these Terms from time to time. When we make changes, we may post the updated Terms, update the “Last Updated” date, provide notice through the Services, send an email, or use other reasonable methods.

Changes will be effective when posted unless otherwise stated. Your continued use of the Services after changes become effective means you accept the updated Terms.

LightMaster will not be liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet outages, hosting failures, cyberattacks, war, terrorism, civil unrest, government action, supply chain disruptions, power failures, or third-party service failures.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or by operation of law.

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will remain in effect. The invalid provision will be replaced or interpreted to achieve the original intent as closely as permitted by law.

These Terms, together with any applicable order form, subscription agreement, invoice, data processing addendum, privacy policy, or other agreement that references these Terms, constitute the entire agreement between you and LightMaster regarding the Services.

For questions about these Terms, contact:

LightMaster · Master Software Solutions LLC · Email: support@mastersoftware.io