This Refund Policy explains when LightMaster provides refunds for purchases of subscriptions, services, onboarding, training, and digital materials. It forms part of, and should be read together with, our Terms of Service. In this policy, "LightMaster," "we," "us," and "our" refer to Master Software Solutions LLC and the LightMaster platform.
All Sales Are Final
All purchases are final and non-refundable once access, onboarding, setup, implementation, training, digital materials, or services have begun.
Situations That Are Not Refundable
Refunds are not provided for any of the following:
- Change of mind.
- Non-use of the Services.
- Unmet expectations outside the documented scope.
- Failure to cancel before a renewal.
- Incompatibility with systems not listed as supported.
Requests We Will Review
We will review verified duplicate charges, billing errors, and services that were not delivered as agreed.
Where appropriate, we may first correct the issue, reperform the service, or provide account credit. Any refund required by applicable law will be honored.
Cancellations
Cancellation stops future renewals only and does not refund amounts already paid.
How to Submit a Request
Requests must be submitted in writing to support@mastersoftware.io with the customer's account and transaction details.